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F.A.Q

  • General Questions
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Contact Us:

Customer Service: 1-800-471-7871
Office Hours: 8:00AM – 5:00PM Eastern Standard Time (Monday – Friday)
service@hvacdistribution.com

Ordering:

Q1 : Is the product new or refurbished?

Everything listed on the website is brand new, direct from the factory, unless otherwise notified. Sometimes we will have factory refurbished units for sale, they will be labeled accordingly.

Q2 : Do I need to pay sales tax?

You will not be required to pay sales tax unless your shipping location is within the State of Ohio or you wish to pick-up your order at our warehouse. We are required to charge 6.5% sales tax on all orders shipping to an address within the State of Ohio and on all orders picked up from our warehouse.

Q3 : How long will it take to process my order?

Usually orders placed before 1:00PM Eastern Standard Time and paid via credit card will be processed and shipped the same business day. Orders placed after 1:00PM Eastern Standard Time will be processed and shipped the following business day. All orders paid via check or money order will be processed and shipped upon receipt and clearance of the check or money order.

Q4 : Will I receive an order confirmation?

Upon placing an online order you will receive a confirmation email. In this email you will be sent the details of your transaction along with a Transaction ID number.

Q5 : What is the status of my order?

A tracking number will be emailed to you once your order has been shipped. The email will include the shipper, the shipment date, and the tracking number. For all non-stock orders or for any other questions regarding the status of your order contact our office at 1-800-471-7871.

Q6 : What forms of payment do you accept?

We accept the following payment methods:
Credit Card (Visa, Master card, American Express and Discover)
Certified Check or Money Order
Personal or Company Check
Purchase Order (with approved credit)

Q7 : Is ordering online secure?

One of the biggest goals in online payment processing is security. Our servers are secure, so that your credit card information remains private. 128 bit SSL encryption throughout the order process lets you feel secure in your online transaction.

Q8 : Can I cancel my order after it has been placed?

There is no guarantee that you can cancel your order after it has been placed. We will do our best to help you cancel your order, but the orders are processed immediately most of the time. If your order has not been shipped we will likely be able to cancel your order. If you order a non-stock item and wish to cancel the order, contact our office immediately, we may be able to cancel the order still.

Shipping:

Q9 : How are the products shipped?

Items under 70lbs.
All items will be shipped via UPS
All items are delivered fully insured
Items over 70lbs.
Most items will be shipped via freight company (some exceptions apply)
Free Ground Shipping does NOT include liftgate services, inside delivery or any assistance from the freight carrier. Customers are responsible for unloading merchandise from freight carrier's truck. Carriers will often lend a hand, however they are not required too.
All items are delivered fully insured

Q10 : How long will shipping take?

UPS Ground Service: 5-7 Business days
Freight Ground Service: 2-5 Business days
2nd Day Delivery: 2 Business days
Next Day Delivery: 1 Business day

Q11 : Can I pick up my items?

Yes. If you wish to save the shipping cost and wish to pick up your order you are welcome to pick up your order at our warehouse. Our warehouse is located at 26610 Eckel Rd., Perrysburg, OH 43551.

Q12 : Do you ship to P.O. Box addresses?

We do not ship orders to P.O. Boxes. Please provide us with a physical address for shipment.

Q13 : Can you ship items to international addresses?

We do ship items to international addresses. Please provide us with your shipping information and we will get you a quote on freight. We use a global freight company and they have the ability to deliver items almost anywhere in the world. We look forward to shipping our products overseas.

Q14 : Do you ship to US Military APO addresses?

We ship to APO addresses. Please provide us with your shipping information and we will get you a quote on freight.